MILLIE’S PAWS GROOMING STUDIO UPDATED POLICY
Due to the growth of the business we are updating our policies. We kindly ask you for your support & understanding & would like to also take this opportunity to assure you that the welfare of your dogs & cats is our priority.
We currently have anywhere between 5 & 12 dogs in per day. This means as more clients are dropping dogs off & collecting them that we also man reception more aswell. We ask that you understand that this in turn means we stop grooming dogs etc to attend to our clients needs which in turn can adds to the grooming time of the dogs and cats.
We kindly ask that you wait for our phone call to tell you when your dog/cat will be ready for collection. The phone is very busy with clients ringing for appointments, we prefer you to wait for our call if you are waiting to collect your dog/cat. If you are worried for any reason please do not hesitate to call but we might not be able to give you any further information on when your dog/cat will be ready for collection. Working with animals is unpredictable & it is hard to judge how long it will take exactly. Many factors play apart in how long the groom will take including the temperament of the dog/cat & the condition of the coat, plus how busy reception is. If you arrive before we have phoned you we kindly ask you to wait in reception. We try to ensure that grooming time spent on a dog/cat is up to 3 hours (large breeds excluded). If there have been problems with other dogs or again it has been a busy day they can be with us longer. Coats on individual dogs can also result in the groom taking longer or have a knock on effect on the other appointments.
Although a dog can be with us longer on busy days we will now only spend up to 2.5 hours actual grooming time on each dog (large breeds excluded). Prices are based on this time & if a dog Is taking longer, due to the coat or temperament, then another appointment will have to be booked to finish the groom at the normal charge. This is due to the knock on effect it is causing on other booked appointments.
If you need to cancel or change your appointment please give us at least 24 hours notice so we can rebook that appointment out to another customer. Any clients who give us less than 24 hours notice are liable for a full cancellation fee. If any client does not show up after confirming an appointment without contacting us then they will need to pay a deposit up front & their missed appointment fee for any future appointments. We have this policy as clients want appointments & sometimes cannot get in. We also still have wages etc to pay even when a client does not turn up to their appointment.
All dogs have a bed & water. Please rest assured that all your furbabies are treated like one of our own & receive lots of kisses & cuddles. Please collect them with an hour of us calling or daycare fees maybe applicable.