Please be aware we operate a cancellation policy. If we receive less than 24 hours notice to cancel or re-arrange your appointment we will charge a full groom  fee. If you would like to rebook you will be required to pay the full cancellation fee (price of the groom) & pay in advance for the next booking. We have customers wanting appointments & less than 24 hours notice is to late to rebook the appointment out. We still have wages & bills to pay & as a small business we must seek the fee back from the customer. Staff work according to the amount of bookings, they can not be expected to take a cut in wages due to late cancellations or no-shows.

Prices are charged at a starting price, the final price depends on - the size of the breed & the size of the dog within that breed, the condition of the coat ie matts, knots & how packed the coat is, the dogs temperament as this will dictate how much can be done & in what time scale. If a dog is not enjoying the experience, becomes agitated or aggressive then it may be necessary to stop & for the dog to be collected with a view to arranging another grooming session if possible. If your dog has matts please be aware it may not be possible to get these out. We only try to de-matt a dog for no more than 20 minutes due to the stress this puts on the dogs skin. If there are significant matts/knots then this could result in your dogs coat being shaved off making the length of the coat significantly shorter. This will cost extra due to the wear & tear it puts on equipment, groomers health & time taken to shave a coat off. If you can not get a comb through your dogs coat then please take into consideration it is no easier for a groomer. If you allow your dog to become matted/knotted it makes the grooming experience unpleasant for them rather than enjoyable.

Please note if your dog has fleas we charge a minimum of £15 depending on the severity.